About Koi Market

Koi Market opened its doors in 2007, we started as koi hobbyists and will always be koi hobbyists. The business started out of a frustration for finding the products I wanted at a reasonable price. We decided if we were going to get into this business, we would only do it if we were able to provide great prices, great service and give something back to our customers.

Our success has been driven by these values and continues to this day! Our Koi Cash Credit system is the leading rewards program in the industry. Not only are our prices the lowest online, we offer free shipping on most of our products, coupled with our Koi Cash Rewards program and our 110% guarantee on most of our products, we literally have the best pond product deals online!

We are committed to providing 100% customer satisfaction and will do everything in our power to achieve this goal! To help ensure that we are truly offering our customers the best pond and water garden supply deals on the Web, we proudly offer a 110% best-price guarantee on nearly every product we carry. In addition to this guarantee, we also offer free shipping on most of our best selling items. If you find a lower advertised price for an identical item purchased from us on any competitor's website within ten (10) business days after your original date of purchase, simply let us know. If we confirm that our competitor is, indeed, offering an identical product at a lower advertised price including shipping/free shipping and Koi Cash Credits, we will gladly match their price and issue a credit equal to 110% of the price difference. This credit can be redeemed towards a future online purchase from either koimarket.com.

We thank you for being a loyal customer of koimarket.com, if you ever have any questions, you can always reach us by email shawn@koimarket.com or by phone at 516 809 6771.

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